Aberdeen Carers Support Service

If you provide unpaid care to someone in Aberdeen City, then you have come to the right place for support, advice and information.

Welcome, and thanks for taking that first step. We strongly believe that carers’ services should be places where we work alongside carers to create and develop the services that are suited to their needs. And what that means is, we want to work with you, for you.


**New chat function**

We invite you to speak through live chat with a support worker.

The team will be live on the chat Monday to Friday from 2 – 4pm.

Click on the purple and white chat button in the bottom right of your screen.Chat icon


What we can help with

Aberdeen Carers Support Service offers information and advice based on individual circumstances, because we know each caring role is unique.

You might have been caring for a week, a year or ten years when you come through our door and ask to be recognised as a carer. This first conversation can be difficult and emotional, which is why our staff team consists of highly trained and knowledgeable people who can walk you through this experience with care and compassion.

We will chat with you about the person you care for, what you do in your caring role, what you may have given up, how you are feeling and any negative impact your caring role has had on your health and wellbeing. You may simply be looking for training or a copy of the carers’ newsletter and may not feel you need a lot of support. You can be registered at any point in your caring experience. If there are areas in your life that you are not managing, we will offer the training and support that you need. There is no threshold for entry into receiving support. If you would like to talk about your caring role, please get in touch.

What to expect

For any carer getting in touch, your first point of contact will be the person who looks at your referral. Once it is established that you are a carer, we will talk you through registering for support and what this can look like.

We will link you with a Carer Advisor or Family Wellbeing Worker, your needs will be assessed, and an Adult Carer Support Plan will be offered to you. We know Aberdeen well and will look to the area that you live in to work with you to identify local support and services.

Carers can have many choices and decisions to make and some of the more common enquiries relate to:

  • The importance of respite
  • Financial support
  • The needs of specific conditions
  • What to do when a person is discharged from hospital

We’ll continue to add to our resources section with practical help and support.

COVID-19 and its effect on unpaid carers

Thanks to everyone who completed the survey.  You can view the results by clicking below.

Aberdeen Guide to Independent Living & Enablement (AGILE)

Aberdeen City Health & Social Care Partnership and our partners want to ensure that people, their families and friends have the information needed about living independently at home and can find support from a whole range of services to support you to stay safe, stay well, stay connected, and stay informed.

The AGILE website and brochure (download below) contains information for anyone who wants to know about the help and support that’s available in Aberdeen,  enabling you to stay as independent as possible in your own home.


Carers Trust’s Excellence for Carers Quality Award

We are proud to share the exciting news that we have achieved the Carers Trust’s Excellence for Carers Quality Award. This is given to partner charities within the Carers Trust Network that are able to demonstrate an existing excellence of service to unpaid carers and a culture that fosters continuous improvement. Carers Trust developed the award so that charities within its Network are continually evaluating and improving the quality of services, thereby improving the quality of life for unpaid carers across the UK. It follows a rigorous assessment of our services to unpaid carers, as well as the quality of our leadership, staff, internal processes, and engagement with key local partners and stakeholders.